We are not responsible for the content or privacy practices on any web site not operated by Clutch Coffee Roasters to which the Site links or that links to the Site.
INFORMATION COLLECTION AND USE
1. Information Collection.
One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
- Help make the Site easier for you to use by not having to enter information more than once.
- Help you quickly find information, products, and services.
- Help us create content that is most relevant to you.
- Alert you to new information, products, and services that we offer.
(a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number(s), email address, and payment card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a contest or sweepstakes; to request us to notify you of new products; to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.
(c) Cookies and Other Technology. Like many sites, the Site employs cookies and web to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
(ii) Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
(iii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
(iv) As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer’s personal information collected by us.
(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.) IP addresses are not used to track a user’s session. This information only helps us determine how often different areas of our Site are visited. We do not link IP address to any information that is personally identifiable.
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this Section 2, we may share your information with affiliates under Clutch Coffee Roasters’ control.
(b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you of products; to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Clutch Coffee Roasters’ control, except that:
(i) As do most Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service and United Parcel Service to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
(iv) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Service or other agreements, to operate the Site or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.
(vi) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
(vii) We may publicly disclose the name, city, and state of the contest and sweepstakes winners.
(viii) In addition, we may use and share aggregated information that does not uniquely identify you when it enables us to improve and enrich our services and the Site’s content.
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the “contact us” section of the Site at https://www.clutchcoffeeroasters.com/contact or emailing email@example.com
Please do not email your credit-card number or other sensitive information.
ACCESS TO YOUR PERSONAL INFORMATION
If you wish to have access to your personal information in our records, please contact us with your request at firstname.lastname@example.org. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
ACCESS BY CHILDREN:
This website is not directed toward children under 13 years of age and Clutch Coffee Roasters does not knowingly collect or use information from children under 13 through this website.
This Site may link to, or be linked to, other websites not maintained by or related to Clutch Coffee Roasters. Clutch Coffee Roasters is not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
UPDATES TO THIS POLICY
Mail Order Policies
We roast at least once a week and frequently more often than that so that your coffee is fresh and delicious. All orders are shipped within two days of placing your order.
Our standard shipping method is USPS Priority mail. Standard delivery times are within five business days for the United States, but that is not guaranteed. USPS Priority Mail is available for faster delivery. Please contact us if you haven’t received your order within 10 days of placing it. If you are interested in using a different delivery service please email us at email@example.com.
Free Local Delivery is available within a limited area of Portland, Oregon, USA. See the linked page for more information.
Free Pick Up is available on a limited, occasional basis. See the linked page for more information.
Returns & Refunds
We want you to love our coffee. Unfortunately, due to it’s perishable nature we are unable to accept returns on coffee. That said, we are committed to excellent customer service. If for any reason you aren’t satisfied with your order please email us at firstname.lastname@example.org within 30 days of shipment. Please include your name, order number, and order date, and which products you aren’t enjoying.
As soon as you grind coffee it starts to go stale. While we offer grinding service for all orders as a convenience, we encourage all of our customers to buy their coffee whole-bean and grind it at home just before brewing.
At this time we are unable to accommodate international orders.
Clutch Coffee Roasters is committed to providing our customers a secure online shopping experience and we adhere to Payment Card Industry Data Security Standards. We do not store any customer credit card information. Credit card fraud is rare on the Internet, but it could happen. If you experience credit card fraud, simply notify your credit card company in accordance with its reporting rules and procedures.
Before entering your payment card information, you will notice that your browser will switch to secure mode. This is normally shown by a key or lock symbol on your browser’s status bar or the letter “s” will append to the “http” URL, shown as “https”. This tells you that your browser has successfully begun to encrypt (scramble) all information transferred between you and the Internet. This technology is known as SSL (Secure Sockets Layer) and is known to be a very safe means for encrypting data over the Internet.
If you ever have any questions about your order please use the contact page on this site or call us directly at 503-201-9455.