Warranties and Our Liability
Collection of Information
Cookie Tracking Technology
Legal Distribution of Information
Privacy Contact Information
Coupons and Gift Certificates
By accessing our website clutchcoffeeroasters.com you, the user, agrees to and accepts the Terms and Conditions we set out here. These terms and conditions may change at our discretion any time, and without notice, including prices and item availability; users should visit this site periodically to understand any modifications. All orders and purchases made through this site are also governed by these terms and conditions, and constitute a legal, binding agreement between Clutch Coffee Roasters LLC and you, and demonstrate your agreement to be bound by these terms. By accessing, browsing and/or using this site, you acknowledge that you have read and understood these Terms of Site Use and agree to comply with all applicable laws and regulations.
The material provided on this site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This site is controlled and operated by Clutch Coffee Roasters LLC from its offices within the United States. Use of and orders placed on this website are governed by the laws and the courts of the State of Oregon, USA, and by the applicable laws of United States of America. The user is also responsible for complying with these laws.
Clutch Coffee Roasters LLC makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is strictly prohibited. Persons who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. If you do not agree to these Terms of Site Use, do not use this site.
All prices listed are in US dollars and all charges will be processed in US dollars. All prices listed on this site are subject to confirmation. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.
We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will attempt to notify users if possible if delivery is delayed. We reserve the right not to ship or deliver to certain addresses.
All textual and graphic content on this site, its organization and presentation, and our organization and domain name are our property, and are therefore copyrighted by us. United States and international copyright laws protect all images, text, programs and other materials found on this site. Except as stated herein, none of the text, images, graphics, photographs, video clips, designs, icons, sounds, information data and other materials (the “Content”) may be copied, reproduced, republished, distributed, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, “mirror” any material contained on this site on any other server, or otherwise, without the prior express written consent of Clutch Coffee Roasters LLC. They may be downloaded, displayed, or printed by the user for non-commercial and lawful personal use only. Otherwise, the republication or use of these materials on any other website without prior written consent from us is prohibited, and all rights are reserved. Consent terminates automatically if you breach any terms or conditions of this site.
Upon termination, you must immediately destroy any copied Content. Any unauthorized use of any Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. You may not distribute, publish, transmit, modify, create derivative works from, or in any way exploit, any of the Content, in whole or in part, for any purpose. Additionally, framing pages or parts of pages on this site and deep linking to pages in this site are prohibited. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, service mark, patent or other intellectual property or proprietary right in the Content. Under no circumstances will you obtain any rights in the products, services, processes or technology described in the Content. All of those rights are retained by Clutch Coffee Roasters LLC and its affiliates or sponsors.
The trademarks, logos, and service marks displayed on this site are registered and unregistered trademarks of Clutch Coffee Roasters LLC and others, and so your own use of them is prohibited.
Images of people used on this site are used with permission or in accordance with applicable law. Reuse of them without permission may violate the privacy and publication rights of those persons.
This site provides links to other websites. All those sites are independent from Clutch Coffee Roasters LLC, and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.
By submitting content, users warrant that they have full right and authority to submit that content, and that they have sole copyright and proprietary right over that content. Users may not contribute, post or transmit unlawful, defamatory, or threatening material, that which would constitute or encourage criminal offenses, or violate any law. We reserve the right, and will attempt to, not to publish, or to remove, any content we deem inappropriate for any reason whatsoever.
This website should be accessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times. Clutch Coffee Roasters LLC offers and displays the products on this site as reasonable representations and availability of the configuration, design, specification, and/or look of its products and/or services. However, Clutch Coffee Roasters LLC does not guarantee that the products and services are available at every location; all references and/or services are provided “AS IS,” “WHERE IS,” without any warranty, representation or implied terms of any kind at your sole risk.
When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.
We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.
Clutch Coffee Roasters LLC, our owners, directors, and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.
This agreement between Clutch Coffee Roasters LLC and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you voluntarily provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner; examples are adding the user to one of our mailing lists, applications and contact forms. Clutch Coffee Roasters LLC may evaluate this information to review and enhance your experience with our service and the performance of this website. We will only disclose your personal information if required to do so by law, or to protect Clutch Coffee Roasters LLC or any person or property.
Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Clutch Coffee Roasters LLC uses data security systems and procedures to protect the privacy of personal information you provide to us. No security system is perfect, however, Clutch Coffee Roasters LLC cannot guarantee that personal information you provide to Clutch Coffee Roasters LLC will remain private. We also cannot guarantee that information you transmit to Clutch Coffee Roasters LLC over the Internet will not be intercepted.
By email: firstname.lastname@example.org
By phone: 503-201-9455
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Coupons and Gift Certificates entitle the holder to the dollar amount on face of the Coupon or Certificate in goods and services from Clutch Coffee Roasters LLC. Coupons may only apply to the product(s) stated its face. Gift Certificates apply to any Clutch Coffee Roasters products available at the time of redemption unless stated otherwise.
Coupons and Gift Certificates expire on 11:59 PM of the date listed. Not redeemable for cash. Unused balances may not be carried forward. Refunds for remaining balances will not be given.
TERMS AND CONDITIONS
These terms and conditions are between you, the recipient of Coupon or Gift Certificate, and Clutch Coffee Roasters LLC. By accepting and using this Coupon or Gift Certificate, you agree to be bound by these terms and conditions.
Redeeming Coupons and Gift Certificates
Your Coupon or Gift Certificate can be used solely to pay for products identified on the Clutch Coffee Roasters website. To redeem the value associated with your Coupon or Gift Certificate you will be required to provide your Coupon or Gift Certificate code during the order or checkout process.
You cannot redeem Coupons or Gift Certificate at any other merchant or for cash.
You cannot redeem Coupons or Gift Certificates at this Merchant’s in-person store – you can only redeem it on the Merchant’s website or by telephone.
Any unused value will remain on your Gift Certificate until spent. Coupons cannot carry unused value of any kind.
If the amount of your order exceeds the value remaining on the Gift Certificate, you will be required to pay for the balance using an approved payment card.
You may use more than one Gift Certificate at a time. Only one Coupon discount may be applied per transaction. Coupons may be used only once per promotion, per customer.
Coupon usage is tracked automatically by recording the users email address or website account ID. All information is stored on secure servers and is not accessible to anyone other than Clutch Coffee Roasters LLC.
For security purposes, you may be required to enter payment card or bank account information before you can redeem the Coupon or Gift Certificate.
Cancellation / Expiration of Coupons and Gift Certificates / No Fees
- No fees will be charged in connection with your Coupon or Gift Certificate.
- Recipient Cancellations: Gift Certificate recipients can cancel their Gift Certificate within 30 days of the purchase date and have funds refunded to the purchaser. Gift Certificate recipients cannot redeem the Gift Certificates for cash.
- Purchaser Cancellations: The purchaser will have 30 days from the date of purchase to cancel the Gift Certificate and receive a full refund, provided the Gift Certificate has not been redeemed.
- Merchant Cancellations: Coupons and Gift Certificates issued by the Merchant indicated. The Merchant may cancel a Coupon or Gift Certificate at any time for any reason and shall refund any unused Gift Certificate value to purchaser, provided the Gift Certificate has not been redeemed.
- Refunds: Refunds on Gift Certificates that were purchased using a payment card will have the face value credited to that card.
- Expiration: Merchant Gift Certificates expire after 1 year and no fees apply. Coupons expire on the date stated on the face.
Please contact Clutch Coffee Roasters LLC directly if you have any questions or issues in connection with your Coupon or Gift Certificate.
- Your Coupon or Gift Certificate is transferable. Resale of your Gift Certificate is prohibited unless approved by Clutch Coffee Roasters LLC.
- Your Coupon or Gift Certificate cannot be redeemed for cash and has no cash value.
- Clutch Coffee Roasters LLC is not responsible for lost, stolen, or misused Coupon or Gift Certificate codes unless otherwise required by law. Risk of loss is passed to the holder or purchaser of the Coupon or Gift Certificate.
- Any coupons, discounts, or other promotional offers do not apply to and cannot be used to purchase Gift Certificates.
- These terms and conditions are applicable to the maximum extent permitted by law and specific terms and conditions are void where prohibited.
- Clutch Coffee Roasters LLC reserves the right to change these terms and conditions at our discretion.
Product Subscriptions. We offer different coffee and coffee product subscription plans (each, a “Subscription”).
Continuous Subscriptions. WHEN YOU REGISTER FOR A SUBSCRIPTION, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT (A) Clutch Coffee, Inc. (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A RECURRING BASIS FOR YOUR COFFEE SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR COFFEE SUBSCRIPTION CONTINUES, AND (B) YOUR COFFEE SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO THE SITES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS.
Cancellation Policy. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME BY EMAILING US AT INFO@CLUTCHCOFFEEROASTERS.COM AND FOLLOWING THE INSTRUCTIONS IN THE EMAIL WE SEND YOU IN RESPONSE TO YOUR CANCELLATION REQUEST. DEPENDING ON YOUR RECURRING CUT-OFF DATE, WHICH IS AVAILABLE ON YOUR “ACCOUNT ” PAGE, YOUR CANCELLATION WILL BE EFFECTIVE SIX (6) DAYS AFTER YOU COMPLETE THE CANCELLATION PROCESS. YOU ARE RESPONSIBLE FOR ALL COFFEE SUBSCRIPTION CHARGES (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED BEFORE THE EFFECTIVE DATE OF YOUR CANCELLATION.
In the event you cancel your Subscription, please note that we may still send you promotional communications about Clutch Coffee, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.
You have the ability to purchase subscriptions for other people through the Site (“Gifts”). When you purchase a Gift, we will send an email to the Gift recipient that can be used to redeem the Gift. The Gift recipient will be required to create a Clutch Coffee account in order to access the Site and redeem the Gift. Gifts are not refundable or redeemable for cash, unless otherwise required by applicable law. However, Gifts do not expire, and any unused balance will be placed in the Gift recipient’s Clutch Coffee account.
From time to time, to the extent legally permitted, we may offer free trials of certain subscriptions for specified periods of time without payment. If we offer you a free trial, the specific terms of your free trial will be provided in the marketing materials describing the particular trial or at registration.
ONCE YOUR FREE TRIAL ENDS, WE (OR OUR THIRD PARTY PAYMENT PROCESSOR) WILL BEGIN BILLING YOUR DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR YOUR SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES, UNLESS YOU CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF YOUR FREE TRIAL. INSTRUCTIONS FOR CANCELING YOUR SUBSCRIPTION ARE DESCRIBED IN SECTION 4.1 ABOVE. PLEASE NOTE THAT YOU WILL NOT RECEIVE A NOTICE FROM US THAT YOUR FREE TRIAL HAS ENDED OR THAT THE PAID PORTION OF YOUR SUBSCRIPTION HAS BEGUN. WE RESERVE THE RIGHT TO MODIFY OR TERMINATE FREE TRIALS AT ANY TIME, WITHOUT NOTICE AND IN OUR SOLE DISCRETION.
Payment and Billing Information
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or update payment information associated with your Clutch Coffee account, you can do so at any time by logging into your account and editing your payment information.
You acknowledge that the amount billed may vary due to promotional offers, changes to your Subscription or changes in applicable taxes or other charges, and you authorize us (or our third party payment processor) to charge your payment method for the corresponding amount.
Pricing and Availability
All prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with your Subscription, we will provide advance notice of such changes in accordance with Section 3. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of coffee to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in Section 4.1.
All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific coffees) without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at email@example.com.
We will collect applicable sales tax on Products shipped to the states for which we determine we have a duty to collect sales tax. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.
Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third party courier. When you purchase a Product from Clutch Coffee, any shipping times shown on the Site are estimates only. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export. All Products purchased from us are made pursuant to a shipment contract. This means that title to and the risk of loss of such Products passes to you upon our delivery of the Product to the third party courier.
You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive.
If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your coffee is not feasible, we will cancel your coffee delivery for the period so affected and issue you a credit or refund of the purchase price for that coffee delivery.
You are not permitted to resell or otherwise use the Products for commercial purposes.
Returns and Refunds
If you are dissatisfied with a product for any reason, please contact us at firstname.lastname@example.org within seven (7) days of the date you received the product and we will either replace it at our expense or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that product. We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.
If any Product you receive arrives damaged, please contact us at email@example.com and, depending on the circumstances, you will receive a partial or full credit or refund of the portion of the purchase price applicable to the damaged Product. We may require the return or photographic documentation of any damaged Product before we provide you a credit or refund.
If you are dissatisfied with any non-coffee Product you purchased through Clutch Coffee, you may return the Product within thirty (30) days of the date you received the Product by contacting firstname.lastname@example.org and following the shipping instructions we supply; provided, that all returned Products must be unused and in their original packaging. After we receive your returned Product, we will issue you a refund for the price you paid for the Product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.